Box Office

BOOKING

Cash, cheque and all major credit and debit cards accepted. A transaction fee of 50p is charged on all cards.

BOX OFFICE

Open Mon - Sat 10am - 8pm & Sun 11.30am-5pm

BY PHONE

box office: 01392 667080. If it is out of hours or you are unable to get through, leave your phone number and we will call you back.

BY POST

Please contact the box office (01392 667080) to reserve your tickets. When posting cheques for reservations made via the Box Office, please state the date, show, price and number of tickets reserved, making cheques payable to Exeter Phoenix. Postage charge 36p or S.A.E. Please indicate concessionary tickets.

ONLINE

Box Office: book at purchase.tickets.com
Extra booking charges for online bookings will apply.

Ticket Agency: click here to book.

Tickets can also be booked at exeterboxoffice.com.

TERMS AND CONDITIONS OF TICKET SALES (including online ticket sales)

Download: Ticket Sales Terms and Conditions.

SEATING PLAN

Download: Seating Plan.

RESERVATIONS

Reservations will be held for up to 4 days, or 24 hours before the event. When making your reservation please leave your telephone number. We reserve the right to release reservations. Reserve via email at boxoffice@exeterphoenix.org.uk

REFUNDS

We are unable to refund or exchange tickets, but will try to sell any unwanted tickets if an event is sold out, up until 5pm on the day of the event.An administration charge of £1 per ticket will be made for this service.

CONCESSIONS

(discounts) available to those who are unwaged, registered disabled, under 16s, students, over 60s and volunteer friends. Buy nine tickets and get the tenth free on Exeter Phoenix promoted events.

GIFT VOUCHERS

Stuck for gift ideas? Why not choose an Exeter Phoenix Gift Voucher to celebrate a birthday, anniversary, Christmas, or for staff rewards and incentives.

Music, Theatre, Dance, Comedy, Film...choosing how to spend the gift voucher is part of their unique appeal. And with no expiry date, you can choose exactly when to exchange them.

Gift vouchers are available from the box office, in person or on 01392 667080 and can be posted out Recorded Delivery, same day for an additional charge.

VOLUNTEER

Interested in Volunteering? Exeter Phoenix has volunteering opportunities in a variety of areas such as stewarding, Galleries, Education, Marketing and PR, Digital Media, Technical and arts administration.

Please contact marketing@exeterphoenix.org.uk stating the area that you are interested in and attach a copy of your CV.

HOW TO FIND US

From the High Street: go down Gandy Street, turn right at the end and walk up the hill.

From the clock tower: walk down Queen Street with Central Station on your left, turn left after the museum and walk up the hill.

Coming out of the library: turn right down the ramp, right again at the bottom and walk about 75 metres straight on.

Download: How To Find Us

ACCESS

For disabled customers. We are committed to ensuring your visit is as enjoyable and accessible as possible. We offer a free ticket to disabled customers who require a personal assistant. Please book in advance stating any access requirements. Wheelchairs are available if needed. Level access is adjacent to the city library on Castle Street, then via a ramped entrance from the car park, which includes 1 disabled parking spaces. Exeter Phoenix is accessible with automatic doors, lifts to all floors, toilets on all floors and induction loops. There is a very steep slope from the street leading up to the main entrance and a flight of steps to the front door. If you have mobility difficulties and are arriving by taxi it is advisable to get dropped off at the side ramp, left of the main entrance. Please do not hesitate to ask if you need assistance. Access contact: Phil Adams 01392 667080.

If you're coming from St David's Station: All platforms of St. David's Station are accessible by lift. The town centre can be reached by bus, taxi or a 3-minute train ride to Exeter Central Station. However, if you have mobility difficulties it is recommended that you take a taxi from St. David's Station rather than change trains to Exeter Central Station.

Exeter Central Station: This small station has no lift and is only accessible by taking a rather long detour. There is ramped access from New North Street to both platforms and on the westbound Platform 2 a side exit into a car park which has a slope up into Queen Street.

EXETER PHOENIX PARKING

There is no parking at Exeter Phoenix. There is 1 parking space available for disabled customers.

CAR PARKING IN EXETER

Exeter Park and Ride

www.devon.gov.uk/index/transport/parking/park_and_ride.htm

City Centre Car Parks

www.exeter.gov.uk/media/pdf/5/e/Parking_Attractions_Map.pdf

EMAIL UPDATES

If you'd like to be added to our email mailing list and receive regular listings and special offers click >here

MAILING LIST

If you'd like to be added to our postal mailing list to receive or quarterly brochure then please email distribution@exeterphoenix.org.uk or phone the box office 01392 667080.