Buying Tickets Online
Here’s a quick guide to buying tickets from our website:
Once you have found an event you want to buy tickets for, click the ‘Book Tickets’ link at the top right of the page.
I have never bought tickets from Exeter Phoenix before
You will need to register an online account with us before your ticket purchase is confirmed. You will be prompted to do this automatically once you have selected the number of tickets you want to buy. Just follow the on screen instructions to continue with your purchase.
I have bought tickets from Exeter Phoenix in person, on the phone or from the website prior to October 2012
We will have your details in our database, but you will still need to register an online account with us before your ticket purchase is confirmed. You will be prompted to do this automatically once you have selected the number of tickets you want to buy, but because some of your details will be familiar to us, this message will appear: A user with this email address already has an account on our system. If you have access to this email account please click here to request a new password. Follow these instructions and continue with your booking. You will only need to do this once.
I have bought tickets from the Exeter Phoenix website since October 2012
You will need to enter your login details before your ticket purchase is confirmed. If you have forgotten your password, just follow the on screen instructions and you will be sent a new one.
You can also buy tickets in person at Exeter Phoenix, or by calling our box office. Our box office opening times are 10am to 8pm, Monday to Saturday and the number is 01392 667080.
Ticket Collection Options
You will be given the choice to collect your ticket from Exeter Phoenix, or receive the ticket by post.
Collection of tickets is a free option, and allows you to pick up your tickets from Exeter Phoenix any time you like between making your booking and the event taking place. This includes the option to pick up your tickets from box office on your way into the event.
For events that start after 8pm (our box office closes at this time), any previously uncollected tickets will be available for collection from our stewards on the door.
You will be issued with a reference number when you purchase tickets online. Please bring this with you upon collection.
At checkout you can opt to have your tickets sent to you by first class post for an extra 50p. Tickets are posted at 5.30pm on the day of purchase.