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We’d like your visit to Exeter Phoenix to be as enjoyable and comfortable as possible.

Exeter Phoenix is equipped with automatic doors, lift to all floors and induction loops in the auditorium and Box Office. If you require any assistance please inform the Box Office in advance of your visit. Though not essential, you are advised to book in advance so that we can readily provide any assistance.

Daytime number: 01392 667060, Anna-Ruth Peel-Cusson

Evening number: 01392 667080, Robyn Lawrence


Disabled patrons may also bring a companion FREE of charge to all Exeter Phoenix promoted events, and most externally promoted events taking place in the venue. Please speak to our Box Office for more information.

Access to the building

Level access: from the Central Library on Castle Street, then via a ramped entrance from the car park. There is a steep slope from the street leading up to the main entrance and a flight of steps to the front door. If you have mobility difficulties and are arriving by taxi it is advisable to get dropped off at the side ramp, left of the main entrance.

Access to all events

There are seats reserved for people who have difficultly standing during all events. Please ask about seats when you make your booking on 01392 667080.


There is one accessible parking space for Blue Badge Holders. If using this, please obtain a parking permit from Box Office upon arrival.


Level access to accessible toilets is available on all floors. Please ask Box Office for the radar key.

Guide Dogs

Guide / Hearing Dogs are welcome. If you wish to take your dog into the performance, please let us know when booking your ticket so that we can arrange an adjacent seat.

Subtitled Screenings

Each season, a selection of our films will be caption subtitled. Caption subtitling is a service that makes our film programme accessible to our Deaf/deaf and hearing-impaired customers by displaying additional auditory information on the screen.
Find out more about Caption Subtitled screenings here >>

Our film programme also contains many films subtitled into English from other languages. These may also be suitable for our Deaf/deaf and hearing-impaired customers, but won’t include additional descriptions of sounds. 
Find upcoming subtitled films here >>

Audio Described Screenings

Each season, an audio description track will be available for a selection of our films. Audio description is a service for partially sighted or blind people, and is similar to listening to a cricket or football match on the radio – the action is described to you.
Find out more about Audio Described screenings here >>

Relaxed Performances

Relaxed performances allow people with learning differences and special needs to enjoy the show without having to worry about moving around, leaving the auditorium, or making a noise. These performances are available for a number of our long-running events, including our annual winter family show. For more information feel free to telephone Anna-Ruth on the number at the top of the page.

Visual Story

In preparation for visiting our venue, we can provide a visual resource for children and young adults on the autistic spectrum or with learning, sensory or communication differences.

Download our venue Visual Story here >>