Situation Updates: Exeter Phoenix
Reopening Update: Wed 12 Aug
Exeter Phoenix has begun to re-open to the public. Whilst a full re-opening is still some way off, there is plenty to celebrate….
CAFÉ BAR TERRACE NOW OPEN
Our outdoor Café Bar Terrace has had a summer makeover and we are now delighted to welcome you in for coffees, light bites and drinks – with full table service provided, plus shade from the sun! Find our opening hours here >>
On Thursdays, we are hosting a weekly quiz. You can expect to see more socially-distanced events and activity coming to the terrace soon. Keep an eye on our What’s On page and social media for more info.
We are taking part in the Eat Out To Help Out scheme, giving you 50% or £10 off your bill Monday-Wednesday. Find more information here >>
Alongside this, we have launched our own Dining Club, giving you the opportunity to enjoy a three-course themed dining experience for just £7.50. Meals include a Japanese themed dinner and a Southern American Fiesta theme.
Opening times and more information can be found here >>
INTRODUCING OUR SECRET GARDEN
At the weekend we opened our Secret Garden for our first al fresco gig in this new space.
It is also available to hire. If you are looking for a safe, outdoor space for a socially-distanced event, meeting or family gathering, you can find out more about it here >>
Keep an eye on our website and social media for event updates.
AUDITORIUM, CINEMA, GALLERIES AND STUDIOS
The next stage in our phased reopening will be to open up parts of the building in the autumn . We are currently working hard to ensure that these spaces will be able to open in a safe and responsible way for both customers and staff.
Re-opening dates for these are still to be confirmed – please look out for further updates. Postponed indoor events are continuing to be rescheduled. If you have a ticket for an affected event our box office team will be in touch, if they have not already.
During our temporary closure, our Front Room Phoenix programme has been dedicated to beaming activity straight to your sofa. We have loved sharing these events with you and this will continue whilst we work on our phased re-opening. You can find out more about our virtual cinema, live streamed events and more here >>
FROM ALL AT EXETER PHOENIX
Thank you for all of your support during this time. Exeter Phoenix could not be here without the wonderful community around us. We look forward to welcoming you back in person soon and thank you for your ongoing support and understanding.
Update: Thu 30 July
We will be taking part in the government’s Eat Out To Help Out scheme. Find out more here >>
Whilst our building remains closed, our Café Bar terrace is open and we look forward to welcoming you back at these revised opening times:
Tuesday, Wednesday: 10am-3pm
Friday, Saturday: 10am-11pm
Opening hours are subject to change
We will keep you updated with plans to open more areas of the building soon.
Update: Thu 16 July
We are delighted to announce that we are taking the first steps towards reopening Exeter Phoenix. Our Café Bar terrace is now open for food, coffees and drinks! Find out what measures and house rules we have in place to keep customers and staff safe at this time here >>
Join us on the terrace at these temporary opening times:
Tuesday, Wednesday: 10am-3pm
Friday, Saturday: 10am-11pm
Opening hours are subject to change
You can find our summer menu here >>
We will be taking part in the government’s Eat Out To Help Out scheme, meaning 50% off food and non-alcoholic drinks (including coffees!) up to a value of £10 per person, valid Mon-Wed throughout August.
This is the first step in our phased reopening plans. The rest of the building remaining closed to the public, so there is still a long way to go! Please consider supporting Exeter Phoenix through this time by donating to our Coronavirus Impact fund here >>
Update: Thu 2 July
With some lockdown measures being eased, some of you have been asking if we will be open this weekend.
We are not going to be re-opening just yet, but rest assured that we are working hard behind the scenes on a phased reopening plan. We’ll share details of this later in the month, so keep your eyes peeled for that! We are really looking forward to welcoming you back, a little further down the line.
Update: Thu 2 April
In response to the developing coronavirus situation in the UK, Exeter Phoenix is temporarily closed. The majority of events taking place until at least the end of April will be rescheduled, and we will review these measures on a month-by-month basis. Our box office team will be getting in touch with all ticket holders for affected events to advise you on your options. Please bear in mind that a small number of staff are working through an unprecedented volume of enquiries so will take a little longer than usual.
Whilst we can’t currently host our usual array of events in the building, we are not letting that get in the way of our commitment to bring culture and creativity to the community. Join us on facebook, twitter and instagram where we’ll be sharing a range of creative events and activities to keep you entertained and connected during this time.
Whilst we hope to be back with some fresh creative projects in the near future, we are having to pause most of our activity for the time being. We look to returning to our role of the beating cultural heart of the city as soon as the situation allows.
We wouldn’t be here without you, our wonderful community. We want to say a huge, heartfelt thank you to everyone who has supported us through this, and we have been overwhelmed by the response from you all. If you are in a position to be able to help support Exeter Phoenix through this time, either through buying a gift card or ticket for a future event, making a donation, or anything else, we would be eternally grateful. There are several ways you can support us outlined here here >>
Update: March 2020
In response to the developing coronavirus situation in the UK, Exeter Phoenix is temporarily closed to the public. We are following government advice and acting in the best interests of our visitors and staff. This is an unprecedented and rapidly changing situation, and we will post any amends and updates as soon as we have them.
This is a temporary measure and we are taking this on a month-by-month basis. Events taking place until the end of April are now postponed, and we will review May events once things are a little clearer.
Unprecedented closures like this with no confirmed government support will be hugely damaging for charities like Exeter Phoenix and many other sectors. Whilst we will endeavour to reschedule all activity where possible and organising refunds if this is not, if you are in a position to be able to consider donating some or all of your ticket price back to us you will be ensuring creativity can continue to thrive in Exeter when we reopen our doors.
Over the rest of this week our box office team will be getting in touch with all ticket holders for events that have been affected. Our administration team will be getting in touch with any hirers, promoters or other building users with updates and information.
We wouldn’t be here without you our lovely community, and the community is going to be important in these upcoming times.
Exeter is already starting to mobilise on this so if you are in a position to help or need help yourself you can get involved in a group such as this Facebook Community. We’ll be sharing more initiatives like this as we find them.
We have put several plans in place in the best interest of our staff and customers:
Hand sanitiser is available throughout the building for staff and the public.
We have increased general cleaning of the building, paying attention to high-traffic areas and have increased the cleaning of regularly touched surfaces, such as counter tops and door handles.
Our self-serve water station has been removed – please ask a member of staff if you require water.
Our menus have been laminated so they can be cleaned between sittings.
Card payments are preferable at this time, but we understand not all customers are able to pay by card. You will see our staff wash hands after each cash transaction.
For ease of mind, our film screenings will now have unreserved seating and a reduced capacity so that customers can spread out and leave spaces between seats.
Staff are encouraged to follow government advice and to stay home if they display any coronavirus symptoms.
Hand washing advice is displayed in all our toilets.
Mon 16 Mar: Following current advice, we are currently remaining open and taking further precautions to ensure community, customer, and staff safety. We advise all visitors to the building to clean hands regularly with soap and hot water where possible, and have various hand sanitiser stations across the building to aid in maintaining individual hygiene. We are also increasing regular cleaning across the building, paying particular attention to our high traffic areas.
In the event of cancelled events, we will contact ticket holders and will reschedule dates wherever we can. If you are unable to make rescheduled dates, we will offer a credit note or refund for cancelled events. We appreciate this is a difficult time for everyone but if you are in a position to help, please consider making a donation of your ticket price, rather than asking for a refund.
We would be hugely grateful, as this will ensure great art and culture can continue to be brought to Exeter Phoenix. Thank you for your support.
Fri 13 Mar: As I am sure you can imagine, we have had several questions and inquiries about events due to the current situation with coronavirus. Please be assured that we are closely monitoring the situation and will take all appropriate action to ensure the safety of customers, staff and our community. We are responding to this developing situation in line with the latest government public health guidance.
As it stands, events are going ahead as planned. If this situation changes, we will make an announcement and notify ticket holders directly if there are any changes to upcoming events.
In the face of this unprecedented situation, we are working hard to ensure we are prepared for every eventuality and as a charity, we thank you for your patience and understanding. Please rest assured we will update you as soon as we have any news or information.
Latest updates on events
4:05pm | Mon 16 Mar: Andy And The Odd Socks (Wed 15 Apr) has been postponed.
2:07pm | Mon 16 Mar: Photography For Beginners (Mon 16 Mar) and Introduction to Composition For Photography (Tue 17 Mar) have both been postponed.
12:00pm | Mon 16 Mar: Hayseed Dixie are postponing their tour date at Exeter Phoenix which was scheduled for Wed 1 Apr. Read the full statement from the band regarding ticket holders and refunds here >>
11:10am | Mon 16 Mar: As a precautionary measure, Fougou Music have made the unfortunate decision to cancel Ibou Tall and Jazzmates on Wed 25 Mar. Refunds will be sent in due course to ticket holders.
12:30pm | Fri 13 Mar: Due to concern and restrictions on international travel, the Q&A with director Maeda Tetsu will no longer be taking place at our screening of A Banana? At This Time Of Night? As it stands, all other events at Exeter Phoenix are going ahead as planned. Please be assured that we are closely monitoring the situation and will take all appropriate action to ensure the safety of customers, staff and our community.
11:45am | Fri 13 Mar: As a precautionary measure for his own personal health concerns Lee Scratch Perry is postponing his current Tour. The Exeter Phoenix date has been moved to 9th October – all tickets remain valid, however refunds are also available from the point of purchase for customers unable to make the new date.
As it stands, all other events at Exeter Phoenix are going ahead as planned. Please be assured that we are closely monitoring the situation and will take all appropriate action to ensure the safety of customers, staff and our community. We are responding to this developing situation in line with the latest government public health guidance.